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Our Terms Shape How Your Account Works

When you open an account with api123, these terms spell out exactly how deposits, withdrawals, and your game session work.

Account security verified at entryWithdrawal rules you can check anytimePayment method protection explained

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The Core Agreements Between You and api123

api123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern account creation, deposit and withdrawal processing, game play, betting limits, and data handling. When you sign up, you confirm you meet eligibility requirements—depends on local law. We outline how DANA, OVO, GoPay and QRIS transactions are verified, how long withdrawals take (typically 1–3

1
business days after approval), and the steps we take if unusual account activity is flagged. Your data stays encrypted and is never shared with third parties unless required by law. Suspension or account closure follows documented breaches of these terms; you can request a written explanation
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from our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Reach Our Team to Clarify Your Rights

You have questions about what the terms mean for your account or how a rule applies to your situation. Our support channels are open every day, and your message reaches a real operator who can walk you through the specific clause or escalate a dispute.

Team online

Live Chat

Chat directly with our support team in English and Indonesian, available 07:00–23:00 Jakarta time every day. We answer questions about account access, payment holds, and term clarifications in real time.

Email Support

Send detailed questions about term interpretation, data requests, or account disputes to our support inbox. Responses arrive within 24 hours on business days, with full documentation of any decision.

Account Settings

View and download your full terms agreement, payment history, and data log directly from your account's Settings menu. No support ticket needed—all your records are there immediately.

HOW WE PROTECT YOU

Data Security, Cookies, and Your Control

api123 encrypts all account and payment data in transit and at rest using industry-standard protocols. We log every deposit and withdrawal so you can audit your own history.

Encrypted Transactions

Every DANA, OVO, GoPay and QRIS transfer uses SSL encryption.

Session Cookies

Cookies store your login token and language choice. They expire after 30 days of inactivity.

Data Retention

Account and transaction records are kept for seven years after you close your account, as required by Indonesian financial regulations.

Access Your Data

Open your account Settings and select 'Download My Data' to receive a CSV file of every deposit, withdrawal, game session…

Correct Information

If your name, phone, or address is wrong in your account, head to Settings > Personal Info and update it.

Request Deletion

To delete your account and personal data, email support with your account ID.

What Players in Medan and Beyond Ask About Our Terms

These are the real questions we hear most often about how our terms affect your account, payments, and rights.

Yes, repeated breaches (like using another person's bank details or exploiting a bonus beyond its rules) can trigger account closure. We always send a warning and a written explanation before suspension. You can dispute the decision by emailing support within 14 days.

Yes. Go to your Wallet, select 'Linked Accounts' and remove the old DANA, OVO, GoPay or QRIS account. Add a new one; it takes one business day to verify. Pending withdrawals still go to the original account.

Our team approves withdrawals within 2 hours on business days. Transfer time depends on your bank—DANA, OVO, GoPay and QRIS usually deliver in under a minute; bank transfers may take 1–3 business days.

Unusual activity means logins from new devices in rapid succession, deposits and withdrawals on the same hour repeatedly, or a bet size 10× your normal pattern. We'll email you first; your account is only frozen if you don't respond in 48 hours.

Email our support team with your concern; we'll escalate it to our compliance officer. We review term feedback monthly and update the agreement if a rule is ambiguous or conflicts with local law.

No. The same terms govern your account on iOS, Android, desktop and mobile web. All payment methods, withdrawal rules, and data protections are identical across every platform you log into.

Our Terms Shape How Your Account Works

Reach Our Team to Clarify Your Rights

Live Chat

Email Support

Account Settings

Data Security, Cookies, and Your Control

Encrypted Transactions

Session Cookies

Data Retention

Access Your Data

Correct Information

Request Deletion

What Players in Medan and Beyond Ask About Our Terms

01 What happens if I violate the terms—will my account be closed?

02 Can I change my withdrawal account after I set it up?

03 How long do withdrawals actually take once I request them?

04 What does the term 'unusual activity' mean—will my account be frozen without warning?

05 Can I request a copy of my account history to show proof of a transaction?

06 What if I find a mistake in the terms or think a rule isn't fair?

07 Do the terms apply differently if I use the app instead of the website?

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