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How we protect your legal rights and data

Your account, deposits, and personal information sit at the centre of everything we build.

Data encryption on all transactionsFull account access and export rightsTransparent payment verification24/7 support across all channels
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api123 How we protect your legal rights and data
REACH OUR LEGAL TEAM

Contact us about legal and account matters

Team online

Live Chat Support

Open the chat widget on any page during your session. Our team responds to legal inquiries and account verification questions within 15 minutes on weekdays and 30 minutes on weekends. Available 08:00–23:00 Western Indonesia Time daily.

Email Escalation

Send formal requests, data-export forms, or account disputes to [email protected]. We acknowledge receipt within 4 hours and provide a full response within 5 business days. Use this channel for records that need written confirmation.

In-App Account Settings

Visit your account menu, then Legal & Privacy, to request data export, review your payment history, or initiate account closure. Changes process within 48 hours. You can also view your full transaction log and download statements from the same menu.

HOW WE HANDLE YOUR DATA

Our data security and account transparency practices

Encryption and Storage

All deposits via DANA, OVO, GoPay and QRIS are routed through encrypted channels.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby.

Account Access and Control

You own your account data. At any time, you can download your full profile, transaction history, and communication logs from…

Data Retention and Deletion

We keep your account active indefinitely unless you close it.

Payment Verification

When you deposit or withdraw, we cross-check your payment method against your account details.

Support and Dispute Resolution

If you have a question about how we handle your data or believe your rights have been violated, contact our…

Your questions about rights, data and access

Yes. Go to Account > Legal & Privacy > Data Export and submit your request. We send your full profile, transaction history, and communication logs as a downloadable text file within 24 hours. You can also request a portable copy of your settings for use on another platform.

We retain your transaction history for 10 years from the date of the transaction, so you can always see your deposit and withdrawal history. For legal and tax compliance, we keep transaction records and identity verification documents for seven years after account closure, then delete them.

Your account closes immediately and you lose access to the lobby. Any remaining balance is paid out to your registered withdrawal method within one business day. Your data is archived but not deleted; you can request a copy for seven years after closure.

No. We do not store full card or bank credentials. All DANA, OVO, GoPay and QRIS payments are processed through encrypted payment gateways. We only hold transaction tokens and settlement records tied to your account.

When you request a withdrawal, we verify your identity and payment method automatically. For new payment methods or large transactions, we may ask you to upload ID documents via the secure form in the app. Verification completes within 24 hours; your withdrawal processes immediately after.

Yes. Submit a permanent deletion request through your account settings or email [email protected]. We close your account immediately and delete personal data within 30 days, except transaction records retained per Indonesian law. You can download your data before deletion.

Contact our legal team at [email protected] or use the dispute form in your account's Legal & Privacy section. We investigate all disputes within 5 business days and provide a written response. You can also reach live support via the in-app chat, available 08:00–23:00 Western Indonesia Time daily.

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